A major service disruption at Allied Irish Banks (AIB) has left customers unable to access their accounts fully through the mobile app and online banking platform. The outage, which began earlier today, has affected logins, push notifications, and the authentication of certain online transactions, particularly for Android users.
The bank acknowledged the issue and apologised to customers experiencing difficulties. In a statement posted on its X social media account, AIB said: “We’re working to resolve this. Customers can still carry out some transactions online and use their card on all other channels.”
The bank confirmed that while some functionality remains available, mobile and online login problems are preventing users from completing a number of transactions. AIB said it is treating the outage with urgency and is actively working to restore full access as soon as possible.
This disruption comes at a time when reliance on digital banking is at an all-time high, with many customers using mobile apps and online platforms for everyday payments, transfers, and bill management. While card payments and in-branch services are unaffected, the outage has caused inconvenience for users who rely primarily on digital channels.
The issue appears to be focused on mobile app logins, online account access, and push notifications for Android devices, though AIB has not provided further details on the technical cause. Customers attempting to access accounts via desktop browsers may experience limited functionality, including delays in transaction authentication.
AIB encouraged customers to continue using other banking channels where possible. Payments through ATMs, card transactions in stores, and in-branch services are operating normally. The bank also advised customers to be cautious with time-sensitive transactions until full service is restored.
Service outages at major banks can have a wide-ranging impact, affecting individual users as well as small and medium-sized businesses that depend on electronic transfers and online payments for daily operations. Analysts note that while temporary, such disruptions highlight the importance of robust IT infrastructure in modern banking.
Customers have taken to social media to report issues, with complaints about difficulties logging in and receiving transaction alerts. Many expressed frustration at the inconvenience caused, though several acknowledged that AIB had provided timely updates on the situation.
The bank has pledged to provide further updates as work continues to resolve the problem. Customers are advised to monitor official AIB channels for announcements regarding the restoration of full online and mobile services.
AIB’s response reflects the increasing expectations for uninterrupted digital banking, underscoring the pressure on financial institutions to maintain reliable and secure online services in a highly connected environment.
